Shipping policy

Thank you for choosing Orvexiano!

At Orvexiano, we are committed to providing a smooth, reliable, and transparent shipping experience for our customers throughout the United Kingdom.

We offer FREE SHIPPING on all orders within the United Kingdom, with no minimum purchase required.

Please review our shipping policy below.

1. Order Processing

Processing Time: 1–3 business days (Monday–Friday).

  • Orders placed on weekends or UK public holidays will be processed on the next business day.
  • Processing delays may occur due to payment verification, incomplete addresses, or increased order volumes.
  • If a significant delay occurs, we will notify you by email.

Order Cut-Off Time: 12:00 PM (UK Time).

Orders received after the cut-off time will begin processing on the next business day.

2. Shipping & Delivery

Orvexiano currently ships exclusively within the United Kingdom.

Shipping Destination Estimated Transit Time Shipping Cost
United Kingdom 2–8 business days FREE

Shipping Fee: £0.00

Minimum Order Requirement: None

Estimated Total Delivery Time

Total Delivery Time = Processing Time + Transit Time

  • Processing Time: 1–3 business days
  • Transit Time: 2–8 business days
  • Estimated Total Delivery: 3–11 business days

Delivery times exclude weekends and UK public holidays.

Please note that delivery times are estimates and may vary due to circumstances beyond our control.

3. Shipping Coverage

We currently offer shipping only within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

We do not offer international shipping outside the United Kingdom.

4. Shipping Partners

We work with reliable shipping carriers to ensure your orders are delivered safely and efficiently.

The delivery provider may vary depending on your location and order requirements.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

5. Order Tracking

After your order ships, we will send you an email containing your tracking details.

Please allow 24–48 hours after dispatch for tracking updates to appear.

If you experience any issues tracking your order, please contact us at [email protected].

6. Order Cancellations

If you wish to cancel your order, please contact us immediately after placing it.

Email: [email protected]

We will make reasonable efforts to accommodate cancellation requests before dispatch.

Once an order has been shipped, cancellation may no longer be possible. You may request a return in accordance with our Return & Refund Policy and applicable UK consumer rights.

7. Lost, Missing, or Damaged Packages

If your order has not arrived within the estimated delivery period, please contact our customer support team.

Lost Packages: We will investigate missing shipments with the delivery carrier.

Packages Marked as Delivered: If your tracking shows that your package has been delivered but you have not received it, please contact us so we can investigate.

Damaged Packages: If your order arrives damaged, please contact us promptly with your order details and photographs, if available.

Your statutory rights under UK consumer law remain unaffected.

8. Incorrect Shipping Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your shipping address, please contact us immediately.

Address corrections cannot be guaranteed once an order has been dispatched.

Additional reshipping charges may apply if an order must be resent because of an incorrect address provided at checkout, subject to applicable consumer rights.

9. Delivery Exceptions

Delivery delays may occur due to:

  • Severe weather conditions
  • Natural disasters
  • Carrier or logistical disruptions
  • Remote or rural delivery locations
  • UK public holidays
  • High seasonal order volumes

We appreciate your patience during unexpected delivery disruptions.

10. Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible.

Email: [email protected]

We will attempt to update your shipping information before dispatch.

Once your package has shipped, address changes or rerouting may not be possible.

11. Undeliverable Packages

Packages may be returned to us due to:

  • Invalid or incomplete delivery addresses
  • Failed delivery attempts
  • Uncollected packages

If your package is returned to us, we will contact you regarding reshipment or refund options.

Additional reshipping fees may apply where appropriate, without affecting your statutory consumer rights.

12. Holiday Shipping Delays

During peak shopping seasons, including Black Friday, Christmas, Boxing Day, and New Year, shipping carriers may experience delivery delays due to increased demand.

We recommend placing orders early during these periods.

Contact Us:

🛒Trade Name: Orvexiano

📧Email: [email protected]

📞Phone: +44 1743 438 720

🏠Address: The Square, Shrewsbury SY1 1EG, United Kingdom

🕒Customer Support Hours

Monday – Friday: 10:00 AM – 12:00 PM (CT)

Saturday – Sunday: Closed